Level Three Business Administration Apprentice

Port Training Services are looking for X2 apprentices to assist with the administration of the departments operational function and achieve the level three business administration standard.


RESPONSIBLE TO:             PTS Business Manager

STARTING SALARY:           £4.81/hour (37.5 hours per week)

START DATE:                      September 2022



  • Create files for new NVQ learners and keep them up to date and organised
  • Ensure all of the NVQ trackers are up to date
  • Type up observation records when required
  • Ensure facilities are available for Port of Blyth use as well as external customers
  • Maintain the room booking system, follow the administrative procedures regarding bookings, ensure rooms are set up and prepared for guests
  • Liaise with catering companies and book suitable catering if required
  • Replenish refreshments throughout the day as required, clear the room afterwards and set up for the next day
  • Deal with customer and visitor queries including general reception duties
  • Assist with setting up and participating in STEM events when required
  • General administration tasks such as photocopying, printing, laminating, post, filing etc.
  • Book training for both external customers and Port of Blyth staff
  • Liaise with external customers and instructors to set dates for training, ensure the equipment and staff are available
  • Complete all administrative tasks relevant to the process of training, from booking to completion, involving the use of the NPORS booking system
  • Produce certification relevant to courses
  • Ensure NPORS are notified of any necessary amendments to courses through their notification system
  • Ensure customers receive their cards and certificates promptly
  • Produce and send out invoices for the training
  • Take payment using the SAGE pay system for training courses over the phone and in person
  • Complete any other administrative tasks required


Essential Skills:   

  • Excellent organisational skills.
  • Good GCSE grades
  • Excellent interpersonal and communication skills
  • Good time management skills.
  • Good computer skills including working knowledge of Microsoft Office.
  • Ability to be flexible and adapt to changing work situations.
  • Ability to manage and take responsibility for own workload.
  • Ability to multi-task and prioritise workload
  • Ability to pay attention to detail and be accurate
  • Ability to work to deadlines
  • A clear understanding of NVQ documentation

Desirable Skills:

  • Good understanding of NVQ administration

Essential Personal Characteristics:

  • Friendly and welcoming to all customers and staff.
  • Excellent team player.
  • Dedicated and enthusiastic.
  • Be able to adapt a flexible attitude to work.
  • To be pro-active in seeking methods to improve working processes.

Desirable Personal Characteristics:

  • Creative thinker.


Delivered by Newcastle College.  The qualification will be a Level 3 Diploma in Business Administration. Attendance in college will be Mondays – 9am – 5pm in the Room 503A Trevelyan Building, Rye Hill Campus.  First date of attendance 26/09/22.  You will be assigned a Workplace Skills Trainer.  Practical period will be 15 months + 3 months for EPA.

To confirm the End Point Assessment is as follows:

  • Online Multi-Choice Test completed in 60 mins
  • Portfolio of evidence/portfolio interview to assess competence lasting 30-45 mins
  • Presentation lasting 10-15 mins + 10-15 mins for Q&A from the Assessor.


Port Training Services (PTS) is an award winning, specialist training provider delivering fully accredited, industry recognised qualifications for companies and individuals serving the port & marine, warehousing & logistics, heavy industry, subsea and offshore energy sectors.

As the training division of the Port of Blyth, a leading UK offshore energy support base, PTS operates from a purpose built, state-of-the-art facility in the north east of England.

How to apply

Please send your CV to

Closing — 26/08/2022